What you get, and what we have not decided yet.

Who you are dealing with

Retros.ai is a trading name of GCI Solutions Limited. Where these terms say we, they mean that company. Where they say you, they mean the Workspace admin who set the Workspace up and the Members and Guests who work in it.

Trading name

Retros.ai

Registered name

GCI Solutions Limited

Registered number

09806862

Place of registration

England and Wales

Registered office

23 C/O Cloud Business Hub, Sangley Road, London, England, SE25 6QT

Contact

hello@retros.ai

What the product does

Retros.ai runs retrospectives and keeps the record afterwards. A Team runs a Retro over a preset Format, the Cards are captured, the Actions carry an owner, a due date and a status long after the meeting, and Themes are read across a Team's history with the Cards that prove them cited underneath.

You can run one Retro with no account, no email address and no payment details. It lives seven days and is then hard deleted, and you can claim it into a free Workspace inside that week to keep it.

The whole lifecycle is drivable through the function layer with no browser, which is a property of the architecture rather than a feature offered here. Nothing on this page turns that into a commitment about an interface we have not published.

Who may reach what

A Workspace is exactly one organisation in our identity provider, and it holds two roles: Workspace admin and Member. There are no others to configure and no band adds one. A Workspace admin invites and removes Members, creates and deletes Teams, and reads the log of destructive actions.

A Guest reaches exactly one Retro, through a link that grants nothing else. Somebody who owns an Action reaches exactly that Action, through a separate link that grants no access to the Retro or to anything else in the Workspace. Neither token widens into the other, and both are revocable.

Who you are, which Workspace you are in and what you are entitled to are decided on the server every time, from your verified session. Nothing the browser sends is trusted for any of them.

Paying for it, and stopping

The Workspace is what is charged. Nobody is counted for money: there is no charge per Member, per Facilitator or per person of any kind, and Guests are never billed and never counted against anything. What the bands cost and what each carries is on the pricing page.

Card details never reach our servers. Payment runs through the payment provider's own surfaces, and what a Workspace is entitled to is resolved from the subscription held there rather than from anything the browser claims.

Cancelling starts a deletion clock of 90 days, with two warning emails before anything goes. Moving down a band removes nothing at all and only changes how much of your history you can read. A failed payment runs a dunning sequence first, and if it completes the Workspace drops to the free rung rather than to no access.

Invoices, payment method and band changes are self-service for a Workspace admin.

Your material stays yours

The Cards, Retros, summaries, Themes and Actions in your Workspace are yours. We hold them to run the product for you and for nothing else. No Card, Retro, summary, Theme or Action content is used to train any model, ours or a vendor's.

Any Retro you can read exports as CSV on every rung, including the one that needs no account, so leaving does not mean leaving the record behind. Cards freeze when a Retro closes and cannot be edited afterwards, so a historical Retro shows what it showed on the day. Actions stay changeable forever, because chasing them is the product.

Deleting a Team archives it and destroys nothing. If you need something genuinely erased, write to security@retros.ai. That is a request a person takes rather than a feature, and the privacy page says so at more length.

Using it fairly

There is no published participant cap on a Retro run with no account. Abuse is throttled silently instead, so a refused request reads as a failure to send rather than as a number counting down, and no limit, count or waiting period is published anywhere.

What this page does not do is set out the grounds on which we could withdraw your access. Nothing in the record behind this product settles them, so they are in the list below rather than invented here.

Which law applies, and where a dispute is heard

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising out of them.

This was named here as undecided until 3 October 2026. The company is registered in England and Wales, so the choice follows where it is incorporated rather than where a customer happens to be.

Nobody qualified to advise the company has read this page. That is a decision the company took rather than a step nobody got to, and the last section below names it again so you do not have to find it here.

Governing law and jurisdiction

The laws of England and Wales, with the courts of England and Wales having exclusive jurisdiction.

What these terms do not yet cover

Two things a reader would reasonably expect to find here are not here, because nobody has decided them. They are named so you can see the gap rather than assume you missed the clause, and they are with the company rather than with whoever wrote this page.

Limitation of liability and warranties

Not published here yet

Suspension and withdrawal of access

Not published here yet

Review by somebody qualified

This page and the privacy page are a careful draft written by the people who built the product. Neither has been through anybody qualified to advise the company, and that review is an open item rather than a finished one.

Changes to these terms

This page changes when the product changes, in the same release rather than after it, and the date at the top is the date of the most recent change. Write to hello@retros.ai with a question about any of it and a person reads it.